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Our Commitment to Customer Satisfaction

We know that local drivers have many choices when it comes to automotive care. At Guffey’s Automotive, we offer excellent service, convenient appointment times, and staff with the experience and skills that our customers deserve. When a driver chooses us, they’ll receive our complete dedication and commitment to comprehensive customer care.

Excellent Service

At Guffey’s Automotive, the job isn’t done until the customer is satisfied. We want to make sure that each customer is 100-percent happy with the work we’ve done on their vehicle. Our staff takes the time to listen to customer questions, respond to any concerns and treat each person with respect. We won’t rush any customer or try to upsell our clients on products or services that their vehicle does not need. Our company puts customers first.

Our Satisfaction Guarantee

We take pride in offering unparalleled customer service to each person who walks through our doors. We hope that by providing each customer with excellent service the first time we see them, they’ll continue to come to us for all of their future vehicle maintenance and repair needs. Much of our business comes from word-of-mouth referrals, which is a testament to the satisfaction we provide to all of our customers.

Our Commitment to Your Safety

For warranty and insurance purposes, we don’t install customer-supplied parts. We use factory-supplied parts so that the provisions of the automobile’s warranty are upheld. For customer safety, insurance companies require that we use factory-made parts specifically for the make and model of each vehicle. We’ll do our best to ensure that every customer gets a fair price as well as the highest level of safety in their car or truck.

Does your vehicle need service? Request an appointment today!

We’re proud to serve the auto repair needs of homeowners and businesses throughout Maple City, Traverse City, Long Lake, Interlochen and Lake Ann.